Frequently Asked Questions
Shipping & Returns
– Free Shipping (7-10 business days from order to arrival)
– UPS Ground (7-10 business days from order to arrival)
– UPS 3 Day (6 business days from order to arrival)
– UPS 2nd Day (5 business days from order to arrival)
– UPS Next Day (4 business days from order to arrival)
Be sure to check your junk or spam email folders.
Design Tool & Artwork Requirements
We can work with most graphic file formats such as: Vector – PDF, AI, WMF, and EPS Raster – JPG, PNG, TIFF, BMP, PSD, and GIF If your file format isn’t listed above, most programs will export in one of them.
Yes we can. Just provide your Pantone Color Codes in your Order Notes at Checkout.
All of our Custom Flags are penetration printed to show through on the other side (reverse on back). They come standard with a header and two brass grommets.
All of our Double Sided Custom Flags are constructed by sewing two Custom Flags together with a blockout insert placed between. This prevents “bleeding of designs” from either side. Please note that these flags will take more wind to fly than our standard Custom Flags.
Custom Flag durability depends on the local climate and length of use. If the Custom Flag is being used in a harsher climate and never brought indoors the Custom Flag can go 12-18 months before showing the first signs of fading.
We use a dye sublimation printing method (direct on fabric, not silk screened).
Due to orders being sent immediately to production, we can not always make changes before printing. Please Contact us as soon as possible if you have changes to make.
Our products sizes are measured in “Feet”, for example a 3×5 Custom Flag is 3ft in height and 5ft in width.