Frequently Asked Questions
Shipping & Returns
What is your turn around time?
Turn around time depends on the selected Shipping Methods below.
– Free Shipping (7-10 business days from order to arrival)
– UPS Ground (7-10 business days from order to arrival)
– UPS 3 Day (6 business days from order to arrival)
– UPS 2nd Day (5 business days from order to arrival)
– UPS Next Day (4 business days from order to arrival)
– Free Shipping (7-10 business days from order to arrival)
– UPS Ground (7-10 business days from order to arrival)
– UPS 3 Day (6 business days from order to arrival)
– UPS 2nd Day (5 business days from order to arrival)
– UPS Next Day (4 business days from order to arrival)
Do you ship to Military Addresses such as APO and FPO?
Do you ship to Canada?
I never received my Order Confirmation Email.
What if my product arrived with damage or defects?
What is your Return Policy?
Design Tool & Artwork Requirements
What type of files do you accept?
We can work with most graphic file formats such as: Vector – PDF, AI, WMF, and EPS Raster – JPG, PNG, TIFF, BMP, PSD, and GIF If your file format isn’t listed above, most programs will export in one of them.
Can you match Pantone Colors (PMS)?
Product Specific
Are your Custom Flags Single Sided or Double Sided?
All of our Custom Flags are penetration printed to show through on the other side (reverse on back). They come standard with a header and two brass grommets.
How are Double Sided Custom Flags constructed? I want to order a white flag but will dark colors show through each side?
How do I place a reorder?
How long do your Custom Flags last?
What printing method do you use?
May I make changes or corrections to my order after its been placed?
Are your product sizes measured in “Feet” or “Inches”?
Materials
Why don’t you offer Custom Flags printed on Nylon Material?
We learned that Nylon doesn’t hold and seal custom printed inks as well as Polyester. Also when comparing both materials side by side our Polyester Flag Cloth looks and feels almost identical to Nylon.
