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BuildAFlag

Custom Flag Shop

  • Horizontal Flags
  • Feather Flags
  • Swooper Flags
  • Vertical Flags
  • American Flags
  • Cart

Frequently Asked Questions

Shipping & Returns

What is your turn around time?

Turn around time depends on the selected Shipping Methods below.

– Free Shipping (5-7 business days from order to arrival)

– UPS Ground (5-7 business days from order to arrival)

– UPS 3 Day (5-6 business days from order to arrival)

– UPS 2nd Day (4 business days from order to arrival)

– UPS Next Day (3 business days from order to arrival)

Do you ship to Military Addresses such as APO and FPO?

Yes we do via the US Postal Service.

Do you ship to Canada?

We apologize for the inconvenience as we do not ship to Canada.

I never received my Order Confirmation Email.

Be sure to check you junk or spam email folders.

What if my product arrived with damage or defects?

Let us know immediately so we can file a claim with the postage carrier and figure out what needs to be reprinted.

What is your Return Policy?

Buying products online, especially custom “print on demand products”, requires a high level of trust from both the the customer as well as the supplier. Naturally, we want to earn your trust as well as your business. Therefore, if you are not completely satisfied with your order just let us know within 48 hours of receipt at 1-844-659-2902. Upon receiving your returned product (you will be responsible for return freight) we will be glad to give you a refund or replacement. This offer only applies to orders of any single product design of 2 units or less. Any order in excess of 2 units of a single product design will only be replaced if BuildAFlag is at fault. This offer is subject to change without notice.

Creative Services

Do you offer Graphic Design?
Yes we can assist with custom designs. Most simple requests have been completed within a $22.50 design and setup charge in addition to the cost of the flag. Each quote depends on the details of the requested design. To request a quote email us with the subject line “Custom Design Request” and include a description of your design. Also attach any images or files you need used in the design or need to reference for examples. If and when you accept the quote we’ll send a Custom Order Link you can use to place your order. You’ll receive a proof for approval 2 business days after placing your order and the order will arrive 6-10 business days after approving the proof for production.

Product Specific

Are your Custom Flags Single Sided or Double Sided?
All of our Custom Flags are penetration printed to show through on the other side (reverse on back). They come standard with a header and two brass grommets.
How are Double Sided Custom Flags constructed? I want to order a white flag but will dark colors show through each side?
All of our Double Sided Custom Flags are constructed by sewing two Custom Flags together with a blockout insert placed between. This prevents “bleeding of designs” from either side. Please note that these flags will take more wind to fly than our standard Custom Flags.
How do I place a reorder?
Contact us and provide either the previous Order Number, previous Customer Name, or previous Customer Email to get a reorder placed. We save all previous order artwork and will need one of those three items to retrieve previous order artwork.
How long do your Custom Flags last?
Custom Flag durability depends on the local climate and length of use. If the Custom Flag is being used in a harsher climate and never brought indoors the Custom Flag can go 8-10 months before showing the first signs of fading.
What printing method do you use?
We use a dye sublimation printing method (direct on fabric, not silk screened).
May I make changes or corrections to my order after its been placed?
Due to orders being sent immediately to production, we can not always make changes before printing. Please Contact us as soon as possible if you have changes to make.
Are your product sizes measured in “Feet” or “Inches”?
Our products sizes are measured in “Feet”, for example a 3×5 Custom Flag is 3ft in height and 5ft in width.

Design Tool & Artwork Requirements

What type of files do you accept?
We can work with most graphic file formats such as: Vector – PDF, AI, WMF, and EPS Raster – JPG, PNG, TIFF, BMP, PSD, and GIF If your file format isn’t listed above, most programs will export in one of them.
Can you match Pantone Colors (PMS)?
Yes we can. Just provide your Pantone Color Codes in your Order Notes at Checkout.

Materials

Why don’t you offer Custom Flags printed on Nylon Material?
We learned that Nylon doesn’t hold and seal custom printed inks as well as Polyester. Also when comparing both materials side by side our Polyester Flag Cloth looks and feels almost identical to Nylon.

Horizontal Flags

  • 3×5 Custom Horizontal Flag
  • 4×6 Custom Horizontal Flag
  • 5x8 Custom Horizontal Flag
  • 6×10 Custom Horizontal Flag
  • 3x5 Double Sided Custom Horizontal Flag

Feather Flags

  • 7.5ft Custom Feather Flag
  • 11.5ft Custom Feather Flag

Swooper Flags

  • 13ft Custom Swooper Flag
  • 17ft Custom Swooper Flag

Vertical Flags

  • 13ft Custom Vertical Flag
  • 17ft Custom Vertical Flag

American Flags

  • Nylon American Flags

Contact Us

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  • Horizontal Flags
  • Feather Flags
  • Swooper Flags
  • Vertical Flags
  • American Flags
  • Cart

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